Shipping Policy

At House of Furniture, we aim to deliver your order safely, efficiently, and on time. We understand how important it is for you to receive your furniture quickly and in perfect condition — that’s why we partner with trusted global couriers to ensure a smooth delivery experience.

Shipping Timeframes

We strive to process all orders within 48 business hours, unless otherwise stated on the product page. Once your order has been dispatched, you will receive a tracking number via email.

To help ensure a seamless delivery experience, we recommend providing a contact phone number during checkout so our delivery partners can contact you directly with updates.

Typical delivery times are as follows:

• United States: 2–5 business days*

• United Kingdom: 2–3 business days*

• Most European countries: 3–5 business days*

• Other international destinations: Please contact our support team for estimated delivery times.

Note: Shipping times may vary depending on your location and local courier availability.

If your order has not arrived within 7 business days after dispatch, please reach out to us for an update — we’ll be happy to help.

What If My Order Arrives Damaged?

At House of Furniture, we take great care to inspect every item before dispatch. However, if your item arrives damaged or defective, please contact us within 48 hours of delivery.

To help us resolve your issue quickly, please provide:

• Clear photos of the damage

• Your order number

• A brief description of the issue

Once reviewed, our team will offer the best possible solution, which may include:

• A replacement product (subject to availability)

• A full refund

• A return and repair process

We are committed to ensuring you receive your furniture in perfect condition.

Missing Item from Your Order?

If an item or part is missing from your delivery, please notify us within 48 hours of receiving your order.
We’ll promptly investigate the issue and make sure you receive the missing item as soon as possible.

Can I Cancel My Order?

We understand that plans can change. You may cancel your order anytime before it has been shipped for a full refund.

If your order has already been dispatched, you can still cancel within 14 days of delivery.
In this case, return shipping costs will be your responsibility.
(For more information, please refer to our Refund & Returns Policy.)

Need Help?

For any shipping-related inquiries or assistance, please contact our customer support team:

📧 Email: info@myhouseoffurniture.com
📞 Phone: +1+1 (408) 412-2162
📍 Address: California, USA

We appreciate your trust in House of Furniture and are dedicated to providing a smooth, reliable, and enjoyable shopping experience.