Shipping & Delivery Details
Shipping Timeframes
We strive to process all architectural placements and order runs within 48 business hours, unless distinct timelines are explicitly specified directly on the product's individual archive page. Upon secure dispatch from our hub, your tracking dataset will be instantly funneled to your registered email address.
To guarantee a flawless coordination loop, we highly recommend providing an active contact number during the checkout phase for real-time mobile updates managed by our global freight partners. We collaborate exclusively with trusted tier-1 shipping handlers to deliver your pieces securely to your doorstep, typically settling within 2–7 business days post-dispatch.
| Destination Sector | Estimated Delivery Framework |
|---|---|
| 🇬🇧 United Kingdom | 2–3 business days from dispatch |
| 🇪🇺 Most European Countries | 3–5 business days from dispatch |
| 🌍 Other International Zones | Contact our desk for tailored estimates |
* If your shipment hasn't safely completed its routing within 7 business days from formal dispatch notification, please reach out to our logistics desk instantly. Shipping intervals naturally vary depending on specific localized coordinates.
What If My Order Arrives Damaged?
At My House of Furniture, we enforce strict structural verification runs and meticulous packaging inspections prior to transit initialization. However, in the rare event that a high-end design piece experiences structural damage during transit, please formally notify our care team within 48 hours of package receipt.
Please provide clear, high-resolution photographs illustrating the structural damage alongside a brief contextual summary. Our management team will rapidly review your file to offer one of our three dedicated premium solutions:
Priority Replacement
A completely new product run dispatched immediately, subject to archive availability.
Full Remittance
A total 100% financial refund processed seamlessly back to your original payment gateway.
Return & Repair
A secure courier retrieval loop and premium artisan repair work to restore flawless status.
Missing Components?
If an assembly part, structural element, or hardware pack is missing from your delivered cargo, notify us within 48 hours of signature. We will overnight the required components to ensure your design build is complete.
Can I Cancel My Order?
You can cancel your order run anytime prior to physical hub dispatch for a full 100% refund. If the cargo has already departed, you retain a 14-day window post-delivery to log a cancellation request, with reverse logistics costs covered by the buyer.
