Returns & Refunds
We want you to love every piece you receive. If something is not right, we are here to make it right with absolute structural clarity and premium confidence.
Last Updated: May 20251. Eligibility for Returns & Refunds
At My House Of Furniture, we are committed to providing high-quality premium reproductions and ensuring absolute customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the criteria outlined below.
Eligible for Return
- The item is completely unused, in its original packaging, and in resellable condition.
- A return request is filed within 14 days of receiving the item (fully aligned with commercial consumer rights).
- The item is verified as structurally damaged or defective upon arrival (photographic proof required).
- The wrong item or incorrect specification was delivered.
Non-Returnable Items
- Customized, bespoke, or made-to-order furniture pieces.
- Assembled, modified, or used furniture elements.
- Clearance, architectural archive, or final sale items.
2. How to Request a Return
Follow these simple structural steps to request an authorized system return:
Contact Concierge Desk
Email our support desk at info@myhouseoffurniture.com within 14 days of delivery with your order number, reason for return, and clean photos if applicable.
Return Approval Review
We will review your request dossier and provide secure return instructions. Unauthorised returns will not be processed.
Return Transit Shipping
You must return the product in its original pristine condition and packaging within 14 days after your official approval notice.
Inspection & Refund Execution
Upon receiving and inspecting the physical structural integrity of the item, we will process your refund within 5–7 business days via your original payment channel.
Unauthorised returns: Items sent back without prior documented approval will not be accepted and may be instantly returned to sender at their personal cost.
3. Refund Processing & Shipping Cost Matrix
Refund amounts and structural logistics responsibilities vary depending on the core reason for the transaction reversal:
| Return Reason | Refund Type | Shipping Cost Responsibility |
|---|---|---|
| Damaged, incorrect, or defective item | Full Refund | Covered entirely by My House Of Furniture |
| Change of mind (unused & original box) | Full Refund | Customer covers return shipping logistics |
| Item returned used or altered | Partial Refund / Deduction | Customer covers return shipping logistics |
All valid refunds are settled safely within 5–7 business days to the original payment method after validation testing is finalized.
4. Order Cancellations
- Orders can be fully cancelled within 24 hours of purchase for a complete refund—no questions asked.
- Once an order has been officially dispatched from our hubs, cancellation operations are no longer possible. You may, however, return the item safely following the process detailed in Section 2.
- To cancel an active order, immediately email info@myhouseoffurniture.com with your structural order number.
5. Faulty or Damaged Items
We inspect every piece before dispatch. However, if your order arrives faulty or damaged, please follow these steps:
- Report the damage issue within 48 hours of delivery by emailing us at info@myhouseoffurniture.com.
- Attach clear photographs showing the transit damage or structural fault.
- We will arrange a priority premium replacement or full refund at zero additional cost to you.
Reports made after 48 hours of delivery may not be eligible for a full complimentary replacement or refund. Please inspect your order immediately upon arrival.
6. Need Help With a Return?
Our premium concierge support team is ready to assist you. Get in touch and we will resolve it quickly.
